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Post Info TOPIC: Applebee's and Chili's to use table kiosks. Jobs going away.
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Sith Lord

Posts: 21015
Date: January 10th
Applebee's and Chili's to use table kiosks. Jobs going away.
 
 


http://msnvideo.msn.com/?channelindex=8&from=en-us_msnhp#/video/d5720704-8c1f-4160-8f89-10a2f590d105

 



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Sith Lord

Posts: 21015
Date: January 10th
 
 

Of Course Applebee's Is Going to Replace Waiters With Tablets

 

 
Applebee's tablets at tables Soon you'll be able to go out to eat without talking to anyone at all.

Photo by Scott Olson/Getty Images

Score one for the machines. On Tuesday, Applebee’s announced plans to install a tablet at every table in its 1,860 restaurants across the United States. Customers will be able to use the devices to order food, pay the bill, and ignore their dining companions by playing video games.

Chili’s unveiled basically the same plan three months ago. But that doesn’t mean Applebee’s hasn’t been plotting this move for years. In fact, Applebee’s was the name that came up when my former Slate colleague Annie Lowrey first wrote about the tablets-for-restaurants idea in April 2011. Her story focused on Palo Alto-based startup E La Carte, which is in fact Applebee’s partner on the just-announced deal. Chili’s opted for a rival vendor, Ziosk. Applebee's went light on details in announcing the terms of its deal, but here's how the economics of the proposition looked when Lowrey wrote about it in 2011:

The Presto [E La Carte’s tablet] aspires to be the food-services version of the airline check-in kiosk or the ATM or the self-checkout at your local pharmacy. It makes a person's job a computer's job, and that cuts costs. Each console goes for $100 per month. If a restaurant serves meals eight hours a day, seven days a week, it works out to 42 cents per hour per table—making the Presto cheaper than even the very cheapest waiter. Moreover, no manager needs to train it, replace it if it quits, or offer it sick days. And it doesn't forget to take off the cheese, walk off for 20 minutes, or accidentally offend with small talk, either.

Top Comment

Nonsense. Just cut more tax and I am sure they will keep those wait staff's jobs, and create more!  More...

-JuneBug

157 CommentsJoin In

The restaurants deny that the tablets represent an attempt to replace human employees with computers. Applebee’s is saying that it won’t change its staffing levels when the devices come online next year. And Chili’s is optimistic that the tablets will pay for themselves by bringing in extra revenue from impulse orders and at-the-table gaming. Not only will you not have to talk to a waiter when you want to order something, you won’t have to talk to your kids, either!

Then again, of course these businesses are saying they won’t use the tablets to replace employees. Announcing layoffs along with the tablet move would be begging for a backlash. The fact is, if the tablets work, they’ll make the ordering process more efficient and cut the amount of human labor that these restaurants require. At that point, do you suppose they’ll keep the extra waiters around out of charity?

 


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You can please some of the people all the time

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Sith Lord

Posts: 21015
Date: January 10th
 
 



__________________

You can please some of the people all the time

All of the people some of the time

But you cant please all the people all the time.

 



Caution: Goes from good witch to bad in 0.32 seconds!

Posts: 1444
Date: January 10th
 
 

these have been in our local Chili's for at least 6 months. maybe we were a test market? we ignore them in favor of dealing with a server.



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Sith Lord

Posts: 21424
Date: January 10th
 
 

Ya know, LOTS of restaurants do without waitstaff entirely. It's not the responsibility of any one restaurant chain to be an agent of social engineering with their business model. They have every right to set up their business however they want to. If jobs are lost--that may be unfortunate for those people, but why not be mad at McDonald's or Taco Bell for not providing waitstaff with jobs?



-- Edited by huskerbb on Friday 10th of January 2014 08:23:07 AM

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Sith Lord

Posts: 20902
Date: January 10th
 
 

cool! they're catching up to what grocery stores did years ago.



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"If God just wanted a really nice zoo, why did He bother creating mankind in the first place?" Ben Shapiro

 



Guru

Posts: 623
Date: January 10th
 
 

We went to an Outback Restaurant in Seattle last summer that had these. The server still came to your table and entered your order on the machine. We were asked to review the order, then hit submit. I liked being able to see "no cucumbers on the salad" and prepare the meat "medium rare".

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Guru

Posts: 623
Date: January 10th
 
 

To stay profitable and pay for insurance, restaurants must look for ways to cut their expenses.

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Penguin Lover (M)

Posts: 15620
Date: January 10th
 
 

I don't think this would be fun, for me. The main reason I like to eat out........is to be waited on. (For a change!)

I'll stick with places that have servers.smile



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Ohioan by birth....Texan by choice!


I'm a cool kid

Posts: 22111
Date: January 10th
 
 

just hanging around wrote:

these have been in our local Chili's for at least 6 months. maybe we were a test market? we ignore them in favor of dealing with a server.


 I had lunch at Chili's with my GF last fall. I thought the thing on our table was for games.

flan



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I'm a cool kid

Posts: 22111
Date: January 10th
 
 

Fort Worth Mom wrote:

I don't think this would be fun, for me. The main reason I like to eat out........is to be waited on. (For a change!)

I'll stick with places that have servers.smile


 I also hate self check-outs with a passion.

flan



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~~ All the cool kids are insomniacs ~~



Grand Master

Posts: 5205
Date: January 10th
 
 

just hanging around wrote:

these have been in our local Chili's for at least 6 months. maybe we were a test market? we ignore them in favor of dealing with a server.


 I noticed them a while ago but have never used them.  Servers till come & take my order so I just ignored them too.



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Penguin Lover (M)

Posts: 15620
Date: January 10th
 
 

flan327 wrote:
Fort Worth Mom wrote:

I don't think this would be fun, for me. The main reason I like to eat out........is to be waited on. (For a change!)

I'll stick with places that have servers.smile


 I also hate self check-outs with a passion.

flan


I don't mind them, if I'm only getting a couple of items.......and the other lines are long. If I have a cart full.......I'll wait for a cashier. 



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Ohioan by birth....Texan by choice!


Grand Master

Posts: 5205
Date: January 10th
 
 

I'm the same. I'll use them when I have one or two items that have bar codes. I won't use them if I am buying produce. That is too much trouble for me. I like to shop at Harris Teeter because they always open a new register if there are more than 2 people in any line.



-- Edited by Lexxy703 on Friday 10th of January 2014 09:59:55 AM

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Grand Master

Posts: 5205
Date: January 10th
 
 

Lexxy703 wrote:

I meant to edit not quote myself.


 



-- Edited by Lexxy703 on Friday 10th of January 2014 09:59:29 AM

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Penguin Lover (M)

Posts: 15620
Date: January 10th
 
 

Lexxy703 wrote:

I'm the same. I'll use them when I have one or two items that have bar codes. I won't use them if I am buying produce. That is too much trouble for me. I like to shop at Harris Teeter because they always open a new aisle if there are more than 2 people in any line.


Lexxy, I don't mind produce, if I only have one or two to look up. I won't go through the self check out with beer or wine........you have to wait for someone to approve it. That slows the process down, so I'm not saving much time.

Harris Teeter is a nice store.......I wish we had them.smile 



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Ohioan by birth....Texan by choice!


Grand Master

Posts: 5205
Date: January 10th
 
 

Fort Worth Mom wrote:
Lexxy703 wrote:

I'm the same. I'll use them when I have one or two items that have bar codes. I won't use them if I am buying produce. That is too much trouble for me. I like to shop at Harris Teeter because they always open a new aisle if there are more than 2 people in any line.


Lexxy, I don't mind produce, if I only have one or two to look up. I won't go through the self check out with beer or wine........you have to wait for someone to approve it. That slows the process down, so I'm not saving much time.

Harris Teeter is a nice store.......I wish we had them.smile 


 I had never heard of them until ours opened about 5-6 years ago.  I really like it.  They also make the best fried chicken ever.  So much better than any of the fast food places.



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Sith Lord

Posts: 20902
Date: January 10th
 
 

Domestic Engineer wrote:

To stay profitable and pay for insurance, restaurants must look for ways to cut their expenses.


 Yep.they have to change or you'll have a ton of restaurants closing.



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"If God just wanted a really nice zoo, why did He bother creating mankind in the first place?" Ben Shapiro

 

FNW


Jedi

Posts: 1236
Date: January 10th
 
 

Fort Worth Mom wrote:

I don't think this would be fun, for me. The main reason I like to eat out........is to be waited on. (For a change!)

I'll stick with places that have servers.smile


 My sentiments exactly.  Ordinarily, I skip franchise restaurants anyway.  I prefer small, local places where there is a chef rather than a cook.



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FNW


Jedi

Posts: 1236
Date: January 10th
 
 

The thing I like most about Harris Teeter, besides their vast selection, is they unload and load your cart for you. No need for me to put it on the conveyor belt myself. I know, I sound lazy, but I like places that provide customer service.

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Grand Master

Posts: 5205
Date: January 10th
 
 

FNW wrote:

The thing I like most about Harris Teeter, besides their vast selection, is they unload and load your cart for you. No need for me to put it on the conveyor belt myself. I know, I sound lazy, but I like places that provide customer service.


 I agree.  They take that extra step in customer service.  They also usually ask if I need help loading my car.  I always decline but it is still nice that they ask.



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Jedi

Posts: 4337
Date: January 10th
 
 

This won't get rid f waitstaff reallly. Someone still has to bring the drinks and food to the table. A machine can't bring you stuff or clear it away.


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Sith Lord

Posts: 21015
Date: January 10th
 
 

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.



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You can please some of the people all the time

All of the people some of the time

But you cant please all the people all the time.

 



Sith Lord

Posts: 21424
Date: January 10th
 
 

Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 



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Life goes by pretty fast.  If you don't stop to take a look around once in a while and do whatever you want all the time, you might miss it.

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Grand Master

Posts: 6619
Date: January 10th
 
 

huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 I pay a lot less for food at McDonalds than I do Applebees.  If they wanna go this route, they need to lower their prices...or else business will suffer...



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Sith Lord

Posts: 21424
Date: January 10th
 
 

ohfour wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 I pay a lot less for food at McDonalds than I do Applebees.  If they wanna go this route, they need to lower their prices...or else business will suffer...


 Maybe it will, maybe it won't.  There's no guarantee that any change to a business will work.  The law of supply and demand will work that out--if you and enough other customers decide not to patronize Applebee's due to this, then they will undoubtedly rethink it. 

My point is that they don't really have some sort of obligation to keep people's jobs in this area when other restaurants have abandoned their waitstaffs years ago, or never had them as part of their business model to begin with.  Applebee's is a business, not a social engineering institution. 



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Life goes by pretty fast.  If you don't stop to take a look around once in a while and do whatever you want all the time, you might miss it.

Eric Cartman



Sith Lord

Posts: 20902
Date: January 10th
 
 

huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 

 

1904 Automat... let's go RETRO!!!



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"If God just wanted a really nice zoo, why did He bother creating mankind in the first place?" Ben Shapiro

 



The beauty of life

Posts: 17607
Date: January 10th
 
 

ohfour wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 I pay a lot less for food at McDonalds than I do Applebees.  If they wanna go this route, they need to lower their prices...or else business will suffer...


 Sure you do and the food at McDonalds is crap compared to Applebees.  McDonalds has already cut the cook staff out and just microwave everything.  Applebees still has cooks.  They have to remain competitive with other like businesses.  Since their price point can't change to be higher than those businesses in their category they have to reduce expenses.  Given technology, this is a "natural" progression.  The fewer waitstaff needed, the lesser the expenses.  1 waitstaff can service many more tables if they are just delivering the product rather than taking orders and delivering. Similar to online shopping.  You shop online and you are cutting the salesperson out of the expense equation.



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Treat a person as he is, and he will remain as he is.  Treat him as he could be, and he will become what he should be.



Sith Lord

Posts: 21015
Date: January 10th
 
 

huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 When you go to McDonald's you don't expect to be waited on.

When you go to Applebee's you do.

Now. It isn't up to Applebee's to fill all employment needs.

But at the same time, while we embrace all that makes life easier, can we complain about those who cant find work?

How is this innovation going to come back to bite us in the butt later? Not every one can be college graduates. And even those jobs are being progressed out of existence.

I am "thinking out loud" here.

Are we setting ourselves up for future problems with small things like this?

 

 



__________________

You can please some of the people all the time

All of the people some of the time

But you cant please all the people all the time.

 



Sith Lord

Posts: 21424
Date: January 10th
 
 

I know what to do_sometimes wrote:
ohfour wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 I pay a lot less for food at McDonalds than I do Applebees.  If they wanna go this route, they need to lower their prices...or else business will suffer...


 Sure you do and the food at McDonalds is crap compared to Applebees.  McDonalds has already cut the cook staff out and just microwave everything.  Applebees still has cooks.  They have to remain competitive with other like businesses.  Since their price point can't change to be higher than those businesses in their category they have to reduce expenses.  Given technology, this is a "natural" progression.  The fewer waitstaff needed, the lesser the expenses.  1 waitstaff can service many more tables if they are just delivering the product rather than taking orders and delivering. Similar to online shopping.  You shop online and you are cutting the salesperson out of the expense equation.


Hold up now.  I wouldn't necessarily put Applebee's out as the height of cuisine, either.  I realize that for a lot of people that passes for "fine dining"--but that doesn't mean they are right, it just means they don't know any better.  



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Life goes by pretty fast.  If you don't stop to take a look around once in a while and do whatever you want all the time, you might miss it.

Eric Cartman



Sith Lord

Posts: 21015
Date: January 10th
 
 

Honestly. I have never been impressed with either Applebee's or Chili's.



__________________

You can please some of the people all the time

All of the people some of the time

But you cant please all the people all the time.

 



Sith Lord

Posts: 21424
Date: January 10th
 
 

Lilyofcourse wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 When you go to McDonald's you don't expect to be waited on.

When you go to Applebee's you do.

Now. It isn't up to Applebee's to fill all employment needs.

But at the same time, while we embrace all that makes life easier, can we complain about those who cant find work?

How is this innovation going to come back to bite us in the butt later? Not every one can be college graduates. And even those jobs are being progressed out of existence.

I am "thinking out loud" here.

Are we setting ourselves up for future problems with small things like this?

 

 


 Now.  But things can change.  If people don't embrace that change, then they'll go someplace else and Applebee's will change back to where it was, go out of business, or come up with some other idea. 

 

People have to adapt to technology.  I'm sure that once upon a time in this nation, a LOT of people were employed in making harnesses, bridles, and saddles for horses.  Now it is relatively very few.  Are you really going to blame the tanneries for phasing out the bridle maker's job? 



__________________

Life goes by pretty fast.  If you don't stop to take a look around once in a while and do whatever you want all the time, you might miss it.

Eric Cartman



Sith Lord

Posts: 21015
Date: January 10th
 
 

huskerbb wrote:
I know what to do_sometimes wrote:
ohfour wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 I pay a lot less for food at McDonalds than I do Applebees.  If they wanna go this route, they need to lower their prices...or else business will suffer...


 Sure you do and the food at McDonalds is crap compared to Applebees.  McDonalds has already cut the cook staff out and just microwave everything.  Applebees still has cooks.  They have to remain competitive with other like businesses.  Since their price point can't change to be higher than those businesses in their category they have to reduce expenses.  Given technology, this is a "natural" progression.  The fewer waitstaff needed, the lesser the expenses.  1 waitstaff can service many more tables if they are just delivering the product rather than taking orders and delivering. Similar to online shopping.  You shop online and you are cutting the salesperson out of the expense equation.


Hold up now.  I wouldn't necessarily put Applebee's out as the height of cuisine, either.  I realize that for a lot of people that passes for "fine dining"--but that doesn't mean they are right, it just means they don't know any better.  


 No kidding. Around here Waffle House offers a better steak than Applebee's.



__________________

You can please some of the people all the time

All of the people some of the time

But you cant please all the people all the time.

 



Sith Lord

Posts: 21424
Date: January 10th
 
 

Lilyofcourse wrote:
huskerbb wrote:
I know what to do_sometimes wrote:
ohfour wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 I pay a lot less for food at McDonalds than I do Applebees.  If they wanna go this route, they need to lower their prices...or else business will suffer...


 Sure you do and the food at McDonalds is crap compared to Applebees.  McDonalds has already cut the cook staff out and just microwave everything.  Applebees still has cooks.  They have to remain competitive with other like businesses.  Since their price point can't change to be higher than those businesses in their category they have to reduce expenses.  Given technology, this is a "natural" progression.  The fewer waitstaff needed, the lesser the expenses.  1 waitstaff can service many more tables if they are just delivering the product rather than taking orders and delivering. Similar to online shopping.  You shop online and you are cutting the salesperson out of the expense equation.


Hold up now.  I wouldn't necessarily put Applebee's out as the height of cuisine, either.  I realize that for a lot of people that passes for "fine dining"--but that doesn't mean they are right, it just means they don't know any better.  


 No kidding. Around here Waffle House offers a better steak than Applebee's.


I don't mind Applebee's on occasion.  It's ok for a business lunch, or even the occasional evening out.  It won't break the bank to eat there.

 

However, you wouldn't have to drive very far in most places to find better.   



__________________

Life goes by pretty fast.  If you don't stop to take a look around once in a while and do whatever you want all the time, you might miss it.

Eric Cartman



Sith Lord

Posts: 21015
Date: January 10th
 
 

Like the grill in the back yard?

We've been to both on occasion.

Maybe I am spoiled to good home cooking though.



__________________

You can please some of the people all the time

All of the people some of the time

But you cant please all the people all the time.

 



The beauty of life

Posts: 17607
Date: January 10th
 
 

Lilyofcourse wrote:
huskerbb wrote:
Lilyofcourse wrote:

Self check out. 4 scanners=1 employee.

Self waiting. How many waiters will be let go?

I am not against progress but I do think we are progressing ourselves out of work.


 But again, why is that Applebee's problem?  Why are they receiving criticism for wanting to change their business model--when franchises such as McDonald's and Wendy's have LONG done without employing waitstaff? 


 When you go to McDonald's you don't expect to be waited on.

When you go to Applebee's you do.

Now. It isn't up to Applebee's to fill all employment needs.

But at the same time, while we embrace all that makes life easier, can we complain about those who cant find work?

How is this innovation going to come back to bite us in the butt later? Not every one can be college graduates. And even those jobs are being progressed out of existence.

I am "thinking out loud" here.

Are we setting ourselves up for future problems with small things like this?

 

 


 If they don't cut costs, none of their current employees will have jobs.  Applebees is having issues and have been closing a lot of locations.  This may help them jumpstart their business again and will still employ some wait staff, the host/hostess, cooks, bartenders, etc.



__________________

Treat a person as he is, and he will remain as he is.  Treat him as he could be, and he will become what he should be.

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